Extremely disappointed with the service and communication. This is a shame because I have been with this company for three years and never had any issues with their previous brokers, who were actually very diligent.Sadly, my new account handler notified me over the phone 1 day before my policy was due for renewal that she had failed to secure a renewal policy for me, not because any of my circumstances had changed, but because their underwriter had advised them 4 weeks before that they would not be offering their service anymore. I am still wondering why it took 4 weeks to notify me and I was only told 1 day before expiry, but I was still willing to give them the benefit of the doubt. Given the extremely short notice, I expected the handler to put every effort into securing our insurance, since this situation had come about through no fault of our own. I waited patiently for nearly 1 week (all this time out of insurance and therefore in a vulnerable position as a business) and proactively called every day to find out what was needed. In the end, I grew tired of waiting for the account handler to respond and to unsuccessfully:-Provide me with the needed information to move on with the process-Call me, return my calls, or respond to my emails in a timely manner with updates and to advice me of what information she said she would require to secure the insurance-email the list of documents needed which she said she would do-include relevant information in emails, almost as if this person forgotten what had been discussed over the phone, making me feel that spending all that time over the phone had been a waste of my time-expedite the process for a by-now expired insurance policy which, I must emphasize, was not my faultSo in the end, I took it into my own hands to resolve what I consider a pressing issue and within 1hour I managed to secure a business insurance policy covering all the things I needed with a competitor at a more competitive rate
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Clear is a Chartered Insurance Broker arranging business insurance and home insurance for various sectors.
