The Collar Collection website gives the impression that this is a British business shipping worldwide. Their Instagram handle is "thecollarcollectionuk" and the account has 8,500 followers. The T&C's on the website are supposedly "in accordance with the laws of [a street address at] LONDON, ENG, SW18 5LJ, United Kingdom." I won't include the address here (you can easily find it on the website) but it appears to be a residential flat, and they don't usually have their own set of laws. The product images are high quality, and there's an "Our Story" page that suggests the business was started by "fashion enthusiasts" who "create[d] a line of detachable collars" as part of a "mission" to "help women elevate their fashion choices and feel confident in their style." At the bottom of every page, there's an "About the brand" section that says "We embarked on this journey with a distinct vision: to create enduring faux collar designs that transcend fleeting trends, promising cherished pieces for seasons ahead." The "we" is never identified. The website never states who owns the company or designs the collars. I ordered several collars and they were sent directly from a factory in China. They were packaged in clear cellophane bags inside a grey plastic satchel with a Chinese shipping label. They were also clearly made of polyester. I did a Google image search and realised the same collars advertised with a full price of £39.99-£49.99 on The Collar Collection's website are available from sites like Temu, Aliexpress and Shein for as little as £2.00. Not just similar collars; identical collars. I felt really stupid. The collars I received were also very tight. I have a slim neck, but I'm tall, and these collars are obviously made for petite Chinese women. The elastic that should be near the empire waistline according to the images actually goes under the arms in some cases, which is quite uncomfortable. I contacted The Collar Collection to organise a return, and to their credit they gave me a full refund and didn't require me to return the collars, however this is obviously because (a) the postage would have cost more than the collars, and (b) they'd have to disclose the address of a factory in China. The website is deceptive. The Collar Collection claims it designed and created this range of collars, which is obviously not the case. They don't disclose that collars will be shipped directly to you from the factory in China, and even when they're on sale (which they always are), the collars are priced at up to ten times the retail price on other websites.
Claim your business profile now and gain access to all features and respond to customer reviews.
