I ordered the Goan King Prawn Curry as a treat having been sent an email recommending the company from The Good Food Guide. For the high price of the meal I expected it to be top notch.
These are the points I would like to raise:
1. A shocking amount of unnecessary packaging and fancy folders and recipe cards. Simple and sustainable would be great.
2. I could source all of the ingredients far more cheaply myself from local suppliers.
3. Disappointed with the prawns that were lacking depth of flavour.
4. Overcomplicated recipe card.
5. Customer service patronising and begrudging when I complained that the onion they had sent was soft inside (picture sent to verify the whole onion was soft). It was suggested that this could not have been foreseen, but I always give onions a squeeze and this one was easily detected. A relatively small issue, but due to the cost of the meal, it is actually very disappointing when you are wanting to make this a special experience. Having experienced supplying food to customers online myself, when they make a complaint, you take it seriously and compensate generously, that will ensure they are still delighted with your product and that they will recommend you to others as being a really good all round company.
6. With my £5 apology voucher added, I decided to try the kit option. Again loads of packaging for the small amount of ingredients that are easy to purchase elsewhere.
Sadly, my experience has not been good enough to continue purchasing from this company.
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