I ordered several Kaiju Series knives and an Acacia Magnetic Knife Block (Order #2143) back in April 2025, expecting delivery in early May. After four separate delays and months of waiting, my order finally arrived in August.The knives themselves? Excellent quality — no complaints there.The service? That’s where things fall apart.Communication on delays was almost non-existent. Out of four delays, I received only one proactive update.At the same time, I was getting daily promotional emails pushing a new knife set (including the serrated slicer I’d asked about as a goodwill replacement).Since my order shipped, my follow-up email about honoring their earlier offer has been completely ignored. It feels like they’ve swept their promises under the rug now that the sale is complete.The Cooking Guild clearly knows how to market, but if they put even half that effort into honest, consistent customer updates — and into following through on the offers they make — they’d have far happier customers.Bottom line:Great products, but be prepared for delays, poor communication, and potentially unfulfilled goodwill promises if your order runs into trouble.
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International package delays: We are seeing package delays in Australia and Canada. If your package still has not arrived please send our customer support an email and we will arrange another knife to be sent out on expedited shipping. Thank you for your patience.
Thank you for your support all of us here at the Cooking Guild. We put love and passion into each and every knife that we craft for customers. We hope you enjoy your new blade just as much as we enjoyed making it for you. See more
