I made an order for the Serbian clever on the 11/12/22. I waited 15 working days for the item, checking the tracked delivery info each day. The item had not left the country of origin in the whole 15 working days. I contacted the cooking guild to find out why this was and was then told customs had rejected some orders. Fair enough, I was slightly frustrated this was not communicated to me but they asked if I wanted the item resent or my money back. I asked for the item to be resent as it is a xmas gift. It took the cooking guild 2 weeks to process another order to be sent and I am back to square one again. UPS say they are waiting to receive the package which was supposedly sent to them 8 working days ago. The cooking guild are now ignoring my emails. I am going through PayPal to claim my money back. This website is a scam, please read the other reviews before you make the same mistake as me.Update 11/02 - After leaving this review you can see The Cooking Guild replied with a message saying they would reach out to me. Nothing of the sort has happened. I have emailed them again this week and still had no reply.
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International package delays: We are seeing package delays in Australia and Canada. If your package still has not arrived please send our customer support an email and we will arrange another knife to be sent out on expedited shipping. Thank you for your patience.
Thank you for your support all of us here at the Cooking Guild. We put love and passion into each and every knife that we craft for customers. We hope you enjoy your new blade just as much as we enjoyed making it for you. See more
