I bought a set of knives as a Christmas present and decided they weren’t a good fit so I mailed it back to them the very next day on 12/23/22. In the package I returned, I included proof of purchase and the knives were never used. Unfortunately, I lost the return tracking number from the post office so when I emailed their support group to ask if they received my package they told me in order to get a refund or look for my package I would need the return tracking number. I gave customer service my order number several times and asked if they could look through their return items to ensure they received it so I can get a refund, but no, I can’t get a refund because I don’t have a return tracking number. I spent $200 on a set of knives I never used and customer service has been extremely unhelpful. I also checked their return and refund policy on their official website and nowhere on there does it say you must have a return tracking number in order to receive a full refund. I will never buy from this company again and advise others not to do business with them either. Extremely disappointed.
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International package delays: We are seeing package delays in Australia and Canada. If your package still has not arrived please send our customer support an email and we will arrange another knife to be sent out on expedited shipping. Thank you for your patience.
Thank you for your support all of us here at the Cooking Guild. We put love and passion into each and every knife that we craft for customers. We hope you enjoy your new blade just as much as we enjoyed making it for you. See more
