Visited Bourton on Water today 2/8. My partner waited outside with our newborn while I negotiated our order, unsure at this stage if we would eat in or take out, it got a little busy all of a sudden, but the friendly staff member remained focused on my order and advised that they had room to seat us inside as there was more available seating to the back, which was well received. After settling up I went out and informed my partner that we were welcome to sit inside with the pram, so she comes in and I wait for the coffees; so far so good. Whilst seated we were approached by a female member of the team who without hesitation proceeded to tell us we could not eat in as we had take away cups and bags with our food, I explained what had happened at the till, she demanded to know if I had paid extra to dine in, I of course didn’t know if the clerk charged me at the till for the pleasure, so I offered to add to a tip jar if he hadn’t, this was not acceptable to her, after I asked her if she’d like us to leave she said yes if it became busy we would have to go. I figured I would sense check myself on the way out, and there was no signage or other indication such a rule existed. I’m no expert in customer service but I wouldn’t expect this type of interaction is acceptable in any hospitality setting.We were made to feel really uncomfortable while we rushed our lunch to get out of there. The young chaps on the counter were helpful though, I hope their summer job isn’t too toxic!
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