Review for Cornish Bakery, FalmouthCalled in for a coffee to shelter from the rain - sadly very disappointed on many counts.We found a seat upstairs (it was full downstairs) and was told to come down and pay when you are ready to order - clearly no table service.We then needed to go outside of the shop, in the rain, to join the takeaway queue, to place our order even though we were seated inside. Why no table service if they offer seating?We were then told that we would be called when the drinks were ready. This duly happened but no way were these going to be bought to us. If the stairs are too steep for the staff then they are too steep for customers to carry their own drinks up to.If short of staff, employ 1 or 2 more as there are plenty of people wanting jobs but dont mix takeaway with seated (especially when paying a premium to eat in).Coffee quality - poor and cold, cakes expensive/tasteless and service without a smile. If that is the way to run a business then I will not be returning there anytime soon until they change their processes. Simply put, if you eat in expect to be served and not have to queue outside in the rain for food and drink. Customers pay your wages so make the experience good for them if you want repeat business.Edit following response on 14/01023When you run a business you should ALWAYS put the customer first irrespective of if you are having maybe a bad day. What I experienced was appalling, no service to tables, not taking drinks upstairs but expecting elderly people to come down and get them and then take them back up, but worst of all having to join the take away queue outside the shop for food, in the rain when we had selected to eat/drink inside which I and my friends/family found totally unacceptable. If you wont take drinks upstairs dont expect customers to come down to do that job.Will I return - more chance of platting fog I feel sums it up nicely. In towns like Falmouth you need that business - but please amend your policies of not taking food and drinks upstairs and for people eating in stop the inane queuing outside on to the street which is unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
