I visited the Salisbury branch in the afternoon with my daughter, intending to pick up pastries for breakfast the following day.It was a few minutes before 5pm, when they close (though the opening times are not posted anywhere in the front of the store).As we were inches from the door, which was open, a staff member (young & female) who was clearing a table by the door, saw us, made eye contact with me, reached out, and slammed the door in my face.Needless to say I was astonished and rather embarrassed. I stood there for a couple of moments not quite willing to accept what had just happened. Another woman was standing outside the door, and she leant over to me and told me by saw what had happened, she was shocked, and she thought I should complain.I wrote to the company via the website describing what had happened. It took more than a week to receive a reply. The person replying said this wasn't the service expected and suggested I come back to the store and speak with them and get a pastry.Quite frankly, having been treated in such a manner, I had no wish to go back into the store and explain myself for the sake of a free croissant. If they want to get customers back through the door after being treated so badly they need to offer an actual incentive, rather than requiring them to justify themselves a second time to the staff in person. It was embarrassing enough to have a door slammed in my face, I don't think anyone should have to go cap in hand to make up for it. They were in the wrong. As it stands, I don't go there any more, and I don't advise others to do so either.
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