I cannot emphasize what an awful business this is. They sold me a defective cover that had a hole through the plastic INSIDE the zipped cover and the core weakened and cracked. I had it for 1.5 months! I discovered a half inch tear that caused. Couldn’t figure out how a cover that was so new had a tear, especially since I had a protective cover on it. They had me go through sending all these photos which is when I found the hole in the foam core. They decided overnight (literally) that it was EXTERNAL FORCES that caused the tear and didn’t event address the hole in the core! They denied my claim. I asked questions and they NEVER RESPONDED . They NEVER RESPONDED to calls from the Better Business Bureau, either. They wrote a “professional” response when wrote here. First time I hear from them. They just said the same thing—external forces. That external force was the person who made it. Terrible stitching and overall an inferior product. They advertise a 7 year warranty. I’m not sure for what, but it isn’t for a cover that was 40 days old! So now I am contacting their State Attorney General’s Office. If others do the same, we just make get our money back and not the 10% courtesy discount which they offer 364 days a year.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
