I ordered a cover in Charcoal Grey, it was not a solid colour. It had a pattern in it that looked like a cat had walked in some flour then on the vinyl. The Cover Guy took no responsibility for this and blamed it on their supplier. Can't be the first time this issue has come up. If it is not a solid colour their website should have a disclaimer. The Cover Guy would not attach a name to the emails and took no responsibility for this issue. They sympathized with me and offered a paltry 5% discount on the vinyl. They claim that "your satisfaction is their priority. NOT!. Cover guy after a few emails returned said this is their offer and no other will be coming. Seems to me that their response was Ai generated full of nice talk and sympathy for my issue.I would not recommend this company. If you have an issue with the cover good luck. It won't be The Cover Guys fault.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
