We ordered our cover in January 2024 and paid extra for expedited shipping. It arrived in about a month. When we went to install we realized the straps were in the wrong place. I ordered location B but they came in location C! I emailed the company (they have no phone number for customer service) and finally got a reply after a LONG time asking for pictures. It is now March. I took photos and also the screenshot I had taken off my order detail. After a couple weeks they replied and admitted to the error and said they’d sent a replacement vinyl cover with the correct strap location. Ok, mistakes happen. Well, it took awhile but finally in April I get an email confirming an order for vinyl cover. Again, a LONG wait. So we just got the order in June. We set it aside due to my daughters wedding and a surgery. Finally open it and it is IDENTICAL to the first one with straps in C location! 🤦♀️ Wow. Just wow. Amazed they are still in business losing money like this
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
