Ordered a cover for my hot tub using make and model selection on their site. The cover received does not fit my hot tub. After ignoring multiple emails, finally got a response from a voicemail that I left after 5 days from initial contact. They refused to help and told me I had to prove them wrong in order to get any assistance instead of looking in their database and admitting fault. They offered to sell me another one at a 20% discount. Ended up filing a dispute with my credit card after going back and forth for a week and a half.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
