Once they have your $$ they couldn't care less about you if there is an issue. Can't talk to a person on the phone and take weeks to respond to emails. I've owned hot tubs for 30 years and have never had mold develop under my cover including the cover I replaced. Terrible service after the sale. I wish I did business with a place that takes phone calls.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
