thecoverguy.com

Poor quality, not durable, warranty not honored

Contrary to the advertising by MySpaCover, its spa cover is NOT "long lasting," is NOT "high quality," and is NOT "well made." Instead, it is poorly manufactured, of poor quality, and is very poorly made. I ordered the top quality product advertised but the stitching on my spa cover failed in numerous places due to serious defects in the manufacturing process. Although advertised to last 5 years (with a five year warranty which the company refuses to honor), the spa cover I bought lasted only THREE years and several months. When I sent the company photos of the numerous defects, the manufacturer refused to provide a replacement or even a partial refund, claiming "normal wear and tear." Since this flimsy product cannot survive "normal wear and tear," you should not buy from this company, which refuses honor its warranty and makes a mockery of the public by its continued blatantly false advertising.Contrary to the advertising by MySpaCover, its spa cover is NOT "long lasting," is NOT "high quality," and is NOT "well made." Instead, it is poorly manufactured, of poor quality, and is very poorly made. The stitching on my spa cover failed in numerous places due to serious defects in the manufacturing process. Although advertised to last 5 years (with a five year warranty which the company refuses to honor), the spa cover I bought lasted only THREE years and several months. When I sent photos of the numerous defects, the manufacturer refused to provide a replacement or even a partial refund, claiming "normal wear and tear." Since this flimsy product cannot survive "normal wear and tear," you should not buy from this company, which refuses honor its warranty and makes a mockery of the public by its blatant false advertising. This company is growing rich by treating its customers like dirt and fraudulently selling a substandard product via a warranty which it refuses to honor.

Date of experience: Aug 23, 2023