Bought a new cover less than a year ago for $700...one panel started taking on moisture and sagging. After battling with their Customer Service for quite some time, they eventually sent a new one. Here we are a few months later and the other panel is doing the same thing and needs to be replaced. Customer Service difficult to deal with, they say they get back to you within 5 days but its been weeks with no resolve. They even accused me of sending old pics for the current issue, basically calling me a liar even though the pics are date stamped.Stay away, I would go back to the OEM cover next time...lasts longer, no issues, and easier to deal with!
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
