This was the 3rd cover that I bought from the Cover Guy. The first two I did not have a problem. This last cover that I ordered was a nighmare! When I placed my order they said that the cover would be delivered in 3-5 weeks. After countless emails back and forth and from one lame excuse after another I decided to order a cover from a reputable local company. I sent them an email canceling the cover (if there actually was a cover coming) and they told me it was a custom order and that they would not cancel the order. I order the cover on April 12, 2023, the cover did not arrive until July 7th! That is almost 12 weeks! I can't send it back because of their return policy. Buyer Beware! If you order a cover from them, they can send it whenever they want! Make sure to read and re-read their return policy! Don't make the same mistake that I did!Also, I asked them if they made the covers in California and they said "yes." When actually the covers are made in Mexico. There warehouse is in California.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
