I received what appeared to be a nicely made and well engineered product. Definitely a notch above the standard cover that came with my Sundance spa.However, within 15 months, the interior seam stitching soon started to fail. At this point, I contacted the company about a warranty claim and this is where the dissatisfaction began. It took two weeks to get an initial response. At that point, they requested information such as photos and purchase date, which I provided. Then another several week wait until I once again followed up. They said the replacement would start processing once I paid $150 for shipping. When I asked how to pay (phone, web, email???) Absolutely no response and this has continued for 5 weeks. So…..Cheap product that fails and no warranty. Go elsewhere.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
