Please take the time to read the reviews posted by dis-satisfied customers of the Cover Guy. It's by far the worst online shopping experience we've ever had. Decent website, fairly easy ordering and payment procedure, then nothing. We ordered our new cover, a very standard model in mid-March, it's now mid-June and we still have not received our order. Whenever I call there's no answer, I leave a message and not once have we received a call back. Any email inquiry sent has received an auto generated response stating orders take 8-10 weeks for delivery, I did send a strongly worded email expressing our frustration with the lack of correspondence and requesting a refund. I was then contacted by a customer service representative stating our order would be shipped out this week and we'd receive an email with tracking info, that was 3 weeks ago, and we received no email, and no cover. Today after another strongly worded email they responded with, it's being shipped today and can expect to receive tracking info early next week. Our decision to purchase from The Cover Guy was based mostly on price and the fact they advertised free delivery, I could've shopped local and spent a bit more (approx. $100) and had it the same day, lesson learned on my part. Shop local if you can, you'll be glad you did!
Claim your business profile now and gain access to all features and respond to customer reviews.
The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
