AWFUL! This company is absolutely awful. The BBB won't allow for zero stars, but if they did that's what the rating would be. They have terrible customer service and do not rectify THEIR mistakes and charges. They sent me two products that were completely useless to me-- a hydraulic lift and cover protector. I ordered these products and provided the company with ALL of my hot tub information, make/model, all dimensions. They sent me a lift and cover that are completely incompatible with my hot tub that I have no use for. They then paid associates money to argue with me that it was somehow my mistake because I should've known they don't accept returns and refused to provide me a refund after they sent me the wrong items. Then in their "good graces" they agreed to return the item with me paying shipping and them keeping a 25% restocking fee-- the restocking fee plus shipping for these bulky items would cost me as much as I had paid for the items. They will respond to this saying that I agreed to their "no returns" policy. Yes, i agreed to a no returns policy, but not if they sent me the WRONG item. If you're sending me something I did not order and cannot use, that's on you, not me! These guys should not be in business. They are crooks!
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
