I started to place an order with this company online for a hot tub cover. There was an issue with the online payment just like the last reviewer so I decided not to go ahead and emailed them to cancel the order here is the timeline:6th April 1646hrs email from thecoverguy stating my order received.6th April 1650hrs I emailed thecoverguy stating cancel my order.8th April 0931 I receive an email from Eleanor aknowledging receipt of my email to cancel order and asking me Why?8th April 0948hrs I reply I am no longer interested. Credit card debited £541.97 on 8th April.11th April 1937hrs Upon discovering they've taken the money without my consent I have emailed EleanorSo Coverguy don't come on Trustpilot claiming if I email customer services you'll sort it out, I already have. If I receive the money back I will update Trustpilot. The public deserve to know.order CG19-630412Update....Coverguy have refunded my money.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
