These guys are a scam. I ordered and paid for my cover on 9/5/21, and both the ordering process and invoice clearly stated that there were no shipping fees for delivery. Several weeks later, they reached out, and said that despite that, the only way that they would deliver the cover to me, is if I paid them an additional $150. After standing my ground, they agreed to send it regardless, but now it has been more than three months since I paid for the cover, and I still don’t have it, or have any idea if it is will ever come. Maybe it would have worked out differently if I agreed to their after the fact tax of $150, but I would not trust or buy anything from this company again.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
