To cut a long story short, covers are good but communication and delivery times/service dreadful. I order a cover on April 14th, with an 8 -10 week time slot, item never arrived despite it being dispatched around the correct time. Apparently Tuffnells delivery service lost/damaged the item in transit. So, then I was promised a replacement, with a promise of an accelerated delivery time. It was only then that I realised the hot tub lids are in fact made in Canada/USA and shipped to the UK, despite the website saying they are made in the UK. THEY ARE NOT MADE IN THE UK. Not really an issue to me where they are made, but when there is an 8-10 week manufacture/delivery slot, and the item doesn't arrive (read Tuffnells customer reviews, not a company I'd be sending a £500 hot tub lid with if they can just lose it), then it makes a big difference that they are made in Canada/USA and have to be exported to the UK. Especially when the website states they are made in the UK. So my replacement hot tub lid had a dispatch date of Aug 18th and I was promised it'd be here soon after. Many emails after, I was told it'd be September. Nothing arrived in September. Then I was promised it for October. Again nothing arrived. At this point I contacted them to get a refund and raised a chargeback with my credit card company. I never received any response from this. Then, on November 11th , out of the blue and with no prior notification, the hot tub lid arrived, delivered by Tuffnells. The box was damaged but luckily the hot tub lid was not damaged and, on examination, is of good quality. I then cancelled my chargeback with the credit card company. All communication with the cover guy in wales was by email, I was never able to get an answer to the multitude of phone calls I made, it goes straight to answer. I requested him to call me on numerous occasions in my emails but never received a call. I'm not sure why , perhaps he doesn't like discussing things, however if you want to speak to him you can forget it.So in a nutshell, the covers are very good quality. If you order, you're in for possibly a long wait (7 months in my case). Communication is by email only, he never ever answers the phone. The lids are made in Canade/USA, not the UK. One final point, buy your hot tub lid using a credit card, just in case. At least then you have some security. Its a shame really, because the actual product is very good.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
