Ordered a replacement hottub cover for my Sundance Hamilton tub. I ordered the straps according to the diagram as provided by the cover guys website. I had basically 4 choices, position A,B,C or D. I chose C as that best lined up with my hottub. Well, they were several inches off so I can not lock the cover down. Turns out, none of the positions would work. Customer service very unhelpful as they recommended I drill into the shell or buy a new sleeve. I asked the company for an acceptable resolution since then the Cover Guy stopped communicating with me so I'm left with a defective cover. I will dispute the charge and leave deserved bad reviews.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
