Ordered a replacement hottub cover for my Sundance Hamilton tub. I ordered the straps according to the diagram as provided by the cover guys website. I had basically 4 choices, position A,B,C or D. I chose C as that best lined up with my hottub. Well, they were several inches off so I can not lock the cover down. Turns out, none of the positions would work. Customer service very unhelpful as they recommended I drill into the shell or buy a new sleeve. I asked the company for an acceptable resolution since then the Cover Guy stopped communicating with me so I'm left with a defective cover. I will dispute the charge and leave deserved bad reviews.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.