Update: finally received the cover. It’s very nice. We bought the non-vinyl version. My only concern is the side flaps maybe too light weight. The wind is making them flap up. It’s raining. Pretty sure rain is getting into the tub. I’ll modify them with magnets. The CoverGuy Customer Support is great. Turns out the Shipping Company is the actual problem. I hope the CoverGuy reconsiders its’ shipping process. Be aware; the covers label says; made in Mexico. Could have sworn I was told the covers are manufactured in Florida and California. I’d consider this company again because once they got involved with the shipping, it all got resolved. Unbelievable incompetent company. Ordered Cover with ease. Shipping seemed straight forward. Then the troubles began. IAW CoverGuy, on the stop before the warehouse destination, the shipper reported "the truck broke down." The cover was in that breakdown city warehouse about 150 miles away. 'The truck'?? - as in the company has one truck? How about a contingency plan, like rent a truck. Anyway, come to find out 'CoverGuy' put the wrong phone number on my order. So once the cover allegedly made it to my city, the shipper could not contact me. To say this was insane, is an understatement, because, as I stated before, I had told CoverGuy weeks ago to change my number. I also noted that customers cannot login to CoverGuy and change/correct their own information. CoverGuy said they'd handle changing the phone number. Then I noticed 10 days later that my number still had not changed, so I called, and again, CoveGuy assured me they would handle the change; they did not! I was given the number of the shipper's customer service; it’s Somewhere in the Philippines. That agent tracked down my cover, still stuck 150 miles away, The shipper still had the wrong phone number for me. Said they were trying to call me. So I gave them my correct number. Another week goes by. I call Shipper today, because yesterday was the delivery date posted online; nothing arrived. Customer service says the driver could not reach me yesterday and verifies the erroneous number again. YGTBSM. I give her the right number again! She promised the trucker would call me today, and as promised, the trucker called me; cannot come until tomorrow. I will not be home tomorrow; have appointments scheduled. I have no clue how good this cover will be, but if its anything like the process to get it, I will be out $600. This whole process is run by incompetent employees. How do these companies stay in business.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
