First off, the extreme cover is nice. We needed something thicker and more efficient. The cover guy did that well. Here is where the problem comes in. When ordering, you have to choose hold down locations. I chose location "c" since that was the only option that would work for our BullFrog spa. Just to be thorough, I called and asked if this location would be where the factory mounting location would be. The lady (probably family member/owner) said the guys making the top know where to put them to match up. I figured I did my due diligence in asking and went ahead and ordered the cover. As everyone can see, the cover hold down clams do not even come close to factory locations. On one side they cover the wireless access door. I called the company and that wasn't much help. They suggested I take the top to a marine cover business to remove and sew in proper place. Glad I just spent 700.00 on a top to go spend a few hundred more. So now I can have these options:-do nothing and make a joke about it every time friends and family come over since it looks like a second hand cover. -move three of the four mounts and have eight holes in my panels showing. Lovely. Then I would have to remove one mount and sew it back on in a completely different location to stay clear of the access door. Probably look right at home with the other options. I guess we will figure something out but neither of the options are good ones. It will be a good conversational topic when it's pointed out that we can laugh at and suggest a different company. There is that...Unfortunately we cannot submit photos to this review.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
