I am wanting to report a business for fraudulent and misconceiving information on their website. The Cover Guy (hot tub covers) is the business. We recently purchased a hot tub cover replacement from The Cover Guy. The purchase of 513.59$ was made after all over their website listing free shipping. we received an email a couple days in that because of the area we live in it is not free shipping and was going to be an extra $99. If we had it shipped to another zip code we might have gotten it free but they couldn't tell us what zip codes near us were free shipping. So my husband gave few zip codes in the area (we live near Des Moines IA - so not rural). Some were $49. The shady part is though my husband then listed our zip code which we put in first but they clearly couldn't see and now all of a sudden it was $49. The initial email was $99. Even though despite "free shipping" all over their website. The "why we didn't qualify for free shipping" was having to go into many different links to see why we didn't qualify for free shipping. They took our money, but did reimburse us when I cancelled the order. The part I am upset about is the deceptive advertising on their website and straight bold face lies when calling in and how the shipping changed from email to speaking to someone. This needs to be changed so others don't have to waste their time and then wait 7-10 business days to get reimbursed. I also reported them to BBB
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
