Ordered two Cover Mate 3 lift covers for our swim spa. Within 2 weeks of installation one bracket melted, twisted and then broke in half, tearing the stitching on the lid cover. I notified the company and sent pictures as they requested. After multiple emails and phone calls since June 2024 they have now informed me that the Sun melting the bracket was "An act of God" and would not be covered under the warranty. Really?The 17' swim spa is of course outside and made for harsh weather. Such nonsense! Terrible company to deal with and now I'm out 900.00 as the other bracket is melting as well. Buyer Beware of this company!
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
