I would give 0 stars if I could. We purchased a hot tub cover from The Cover Guy in September of 2023. Nine months later, the foam insulation has already deteriorated. Upon reaching out to the company and filing a warranty claim (under the 5 year warranty), they responded that the damage was caused by the chemicals from the hot tub and the claim was therefore denied, with the accusation that there was "excessive use of chemicals". We have owned this hot tub for 25 years, have never had a problem maintaining safe chemical levels, and this is the first time we have ever had a cover that deteriorated. The Cover Guy has lost our business and respect as a company, as they will choose to direct blame on the consumer, rather than take responsibility for faulty manufacturing of their product.
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
