Prior to ordering a cover, I discussed lifter plate locations with Cover Guy's Customer Service person. I placed an order on their website, and even gave her the order number, telling her to not process the order until I verified that their lifter plate locations would work with my lifter. Once I gave the OK to proceed with the order, I received it, but found that they never installed the lifter plates. After going back and forth with them for 2 months, they were unwilling to take the blame and said I would have to pay for a replacement foam core. Terrible, terrible company who will not admit an obvious mistake on their part
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The Cover Guy is one of the largest suppliers of hot tub covers, hot tub cover lifters, and hot tub accessories. Great quality items, and superior service.
