I ordered the wrong phone and asked to return it and was gearing up for it to be a long, lengthy process (esp with them being in AUS and me in the US) that ended with me not even being able to return it and getting no money back - and much to my surprise they sent me the loveliest message essentially telling me to pass it on and gave me a full refund. The BEST e-comm customer service I'd have in a long, long time.
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