I don’t usually write reviews like this. I really don’t. I’d rather just move on and forget about it, but this whole situation with The Dua Brand kept dragging longer than it should have.
I was actually looking forward to my order. Like genuinely. I spent my money expecting something at least decent. Not perfect, just… decent. And right out the box, it’s already a problem. The cologne smelled bad. Not “not my taste” bad, I mean something is just off about it. And then the bakhoor came damaged.
So before I can even enjoy anything, I’m already dealing with an issue.
I reach out thinking okay, this should be simple. You contact the company, they fix it, done. That’s how it usually goes.
But instead I get sent to Route.
And this is where it starts to feel off.
Because now I’m going back and forth. Explaining the same thing again. Waiting. Getting responses that don’t really help. Then waiting again. It just kind of loops like that.
Nothing actually gets fixed.
And that’s really the part that sticks with me. Not even just the product at that point. It’s how everything after was handled… or not handled.
Like I said, I didn’t come into this trying to complain. I just wanted it taken care of. Replace the damaged item, fix the issue, something. Anything that shows someone is actually paying attention.
But instead it feels like I’m just being moved around.
Try to look at it from my side for a second. You spend your money, you open your order, and something’s wrong immediately. So you do what you’re supposed to do, you reach out, you give them the chance to fix it.
And then… nothing really happens.
Or not nothing. Just nothing that actually helps. That’s probably a better way to say it.
You just end up repeating yourself, waiting, getting sent somewhere else. It gets old fast. Really fast. Honestly just… yeah.
Because at some point you start thinking… alright, so who’s actually responsible here?
And then it kind of hits you that… maybe nobody is. Or at least it feels that way. Which is worse, honestly.
And yeah, maybe this isn’t everyone’s experience. I get that. But this was mine. And the way it was handled is the reason I’m even sitting here writing this out.
I tried to give it time. I tried to be patient. Actually, I was patient. Probably more than I needed to be.
But nothing changed.
There are too many fragrance companies out there for this to be acceptable. If I’m being real, I wish I had just gone somewhere else. Somewhere like Perfume Parlour or really just anywhere that handles issues directly instead of pushing you off to someone else.
At the end of all this I’m still here with a product I don’t want, a damaged item, and time wasted trying to get it fixed.
That’s really what it comes down to.
I tried to handle it the right way. Or at least I thought I was.
It just didn’t go anywhere.
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DUA Fragrances hand crafts premium perfumes, colognes, and fragrances in Los Angeles. Our exquisite collection is perfect for anyone who loves luxury and wants to feel unique without spending a fortune.
