This is a review of the customer service department that I have been dealing with recently. I have bought many items from Dua with no complaints to begin with, then the fragrance started smelling off, I had been completely satisfied with the first few, the last ones just smell horrible. That being said I had stopped dealing with them as Oakcha is always on point and bigger bottles. But i decided to give it another shot as they had a sale. Well the website says orders will be dispatched in 3-5 days not including day of order. My order wasn’t even sent to shipping for six days, not really a big deal except when I had reached out to support about it she attempted to gas light me saying all this other stuff and insisting they were within the five day window, and offered no accountability or apology. This was actually my second time dealing with the customer service department, last time was a few years ago when I had a sprayer that wasn’t working properly and was given no solution. The customer service just sucks and they aren’t helpful.. as of today 4-18 I still haven’t received my order made on 4/7 but according to a Dua facebook page this has become common. Very disappointing and I doubt I will ever order from them again there are just too many dupe houses that have bigger bottles and better customer service. MOD and Oakcha have the best customer services and have always helped me out with solutions and have reward programs. Dua should take lessons. I’ll do a review of my fragrance when i finally get it.
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DUA Fragrances hand crafts premium perfumes, colognes, and fragrances in Los Angeles. Our exquisite collection is perfect for anyone who loves luxury and wants to feel unique without spending a fortune.
