I booked 2 tickets for $600, but after a few hours, a representative called me to inform me that there was only 1 ticket left and that they wanted to increase the price to over $800. They also informed me that I couldn't cancel my booking since it was nonrefundable. I explained that it wasn't my problem; you couldn't provide the tickets that I purchased, so it's a passive cancellation. However, the representative pushed me to change my date or airport, but every option they offered was much higher in price than what was available on the airline's website. I refused to agree to any of the options. Finally, they wanted to charge me a cancellation fee. I pointed out that they hadn't even issued me a ticket yet, so how could they charge me a cancellation fee? This company is dishonest, so be cautious!
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