I urgently recommend you to not work with this bank. Upen Patel was the loan officer that was supposed to be helping us throughout this transaction. Once we were committed the consistency and detail of his communications dropped dramatically. He contradicted himself in writing and on the phone. He told us that the reason he lied about things was to "to motivate" people to move faster.He assured us, in writing, that his bank would meet the closing date that was set. Once he knew that was no longer possible, he neglected to tell anyone about it for days. We were only notified about it mere hours from the original closing date. He failed to provide any useful information about what was wrong in the process. He also routinely ignores text messages, emails, and phone calls. He may in fact choose to go on vacation without telling you, the customer, providing coverage, or informing his manager to provide coverage, who also might be on vacation.Once the deal started to fall apart he was not helpful in providing status updates, timelines, or solutions. No one at the bank has the authority to tell you anything helpful. They all seem to be away from their desks every time.Their collective failure ultimately cost several people thousands of dollars, wasted person hours, time off work, cancelled trips, and other expenses.Do yourself a favor and go with another bank. You will regret working with this company. If you do choose to work with them, I urge you not to place your trust in Upen Patel or anything he has to say as he is word is worth less than nothing.
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Home begins here, at the largest, privately held, veteran owned and operated bank in the country. The Federal Savings Bank focuses on mortgage lending because we know that home is more than just four walls. It’s the foundation for your dreams, memories, and legacy. It's the comfort that comes with stability and the vision of a secure future.
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