thefinchleyvet.co.uk

One year ago

One year ago, I had to say goodbye to my beloved rabbit Bundle, who was only 3 and a half.I knew that the practice charges excessive prices such as £100 for any simple test, but as bunny and I did not need to go there much, I was OK with it.When bunny became suddenly ill, I understood there was not much that could be done. However, although I paid for the full price of emergency consultation, I cannot understand why they left his blood test until the poor thing was too weak for it. Overall I paid over £300 for those last two weeks of Bundle's short life, but the peak of it was the shocking lack of compassion when he had to be put away. Although it had been agreed that the last appointment would be to put him down, I was not given any prior information regarding the incineration services that could be arranged via the practice. After several hours of research, I had secured a mobile service unit to collect the body but when they called the Finchley Vet, they refused to let them collect from the premises. As an "animal lover", I wonder if the owner of the practice understands for a moment what it is like to watch your beloved pet( who us more like part of the family) put down, then have to hold his body while you pay for this service, then to have to bring him home and wait for him to be collected... I waited one year to voice my grief but my experience was absolutely awful. I hope that other pet owners in a similar situation will be spared this trauma. Again, I am not blaming anyone for Bundle's death, rabbits are such delicate creatures and we just got unlucky. But the lack of compassion for an animal lover's loss was absolutely shocking and I would not wish it on anyone. The mobile service company were also shocked not to gain permission for collection from the vet as 9 out of 10 practices would have kindly agreed to it...what a shame.

Date of experience: Jul 12, 2022