I have previously provided a negative review for the Fleece Company due to the fact I could not easily find the required information to return goods. I also complained about the sizing of their pyjamas.Following my review, The Fleece Company responded and supplied an email address for me to contact.In summary, if I returned the pyjamas I would have been required to cover the cost of postage, so I was offered a 20% refund if I chose to keep the item. I was then offered a complimentary set of pyjamas in the larger size at no extra cost. This was a very fair offer which I accepted and received my new pair yesterday.However, the sizing of the pyjamas is on the small side. I estimate that the XL are size 14-16. I also had not realised that the pyjamas are made and sent directly from China.
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