The only reason I have given them one star is because they respond very quickly to their emails. I purchased a pair of pyjamas for £38.99 as a Christmas present for my daughter. It took nearly three weeks for them to arrive and when they did they were packaged terribly. I was not happy with the feel of the material and asked for their returns policy, having read they have a no quibble returns. I was asked for my reasons for returning the goods (understandable for their feedback) but then photos?!! I was then told they had to be returned to a German address at my cost and tracked! The cost to me would be approx £30.00. Need I say more? They were unwilling to help me meet the cost of the return, instead offering me a 40% refund if I kept the item. Good refund you might say, but not if you don’t want the goods, but what option do you have? I just want to make purchasers aware of the returns policy of this company, it’s dreadful and based in Germany returns are out of the question.
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