thefleececompany.com

3.2
3.2 Based on 141 reviews

...

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Magic Frog
The wrong sizes came and I asked if we could do a swap or get a refund they have ignoring for three

The wrong sizes came and I asked if we could do a swap or get a refund they have ignoring for three months now and I’ve be constantly emailing the company I’m absolutely disappointed as pjs was meant to be a Christmas gift for my mother and she was exited to wear them but she didn’t even need to try the to see that they were small for her specifically the pants since they look closer to my size.
This is poor business practice and supply management
The sewing on the fabric doesn’t look that strong and the colours are far my faded than the images
I would tell anyone who wants to buy from this company to not do it as the support teams is unreliable.
Not just that, but the delivery was delayed and they didn’t not tell me and when I contacted them about the tracking app given is practically useless
They took no responsibility on the delay or tracking or product support.
It sad that I’ve had to go this far but I simply wanted to get my mum a good Christmas gift and the pyjamas are not cheap I save up all year for them

1
Date of experience: Feb 07, 2026

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