If I could zero stars I would.The biggest proof that the negative reviews are real is that the company hasn’t reached out to single person on here offering to help.The company and product are a scam. Literally a dropshipping company shipping everything from China when they claim “12 business days” and promote themselves as an Aussie company.I ordered my unit, and a mat, on the 2nd of January and as of January 30? Nothing. I message support and I get some dumb (clearly AI bot) response that uses a stupid amount of dog puns. Last update from the company they use for shipping, that doesn’t allow me to track anything, was it’s left Brisbane, for Townsville on January 17. It’s now January 30th. That’s a 13 hour drive for anyone. I’ll allow that delivery companies need to make stops. But did the unit go back the China to see its family before it’s finally ready to ship? DO NOT BUY FROM THIS COMPANY! Nothing adds up.
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