My order finally arrived after three weeks. I unboxed it and began to charge the power pack when I noticed the top panel section of the power pack was missing. I completed a warranty claim (as insisted by their chat) and emailed support. Three times. They replied to my first email with all manner of warm apology and an emoji, telling me that my case would be prioritised, and they would get back to me as soon as possible with a solution so I can have a fully functioning power pack. I have heard nothing since. I'm now being ghosted. This is pretty clearly a shonky drop-shipper from China, and I dispute that it is an Aussie-run company - unless it is run by scammers. I am also dubious about the number of positive reviews on their website - obviously fake - and even here on Trustpilot. That seems to be $210 down the drain. DO NOT purchase this product from this company
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