I have been a Fold customer for several years, so I am very disappointed to be writing this review.Since the returns process changed and a third-party provider is now used, returns have become unnecessarily inconvenient. Previously, I could print a Post Office returns label at home and arrange collection. Now only a QR code is provided, which removes that option.As a result, I either have to spend extra time taking the parcel to the Post Office or pay separately for return postage. Given that customers already pay £6 for delivery, I think it is reasonable to expect a printable returns label and the option to arrange collection.Unfortunately, this change has made the process so frustrating that this will be my last order.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
