Poor customer service seems to be a recurring theme among reviewers, and unfortunately accords with my experience at The Fold. I recently purchased a pair of Adelaide trousers in ivory, which The Fold advertised as "fully lined." What arrived did not match the listing: the trousers were unlined, completely see-through (unlike the photos on the website), and far too indecent to wear in a professional setting. I reached out to customer service, who confirmed that their website listing was false. Full stop. After I had to chase twice for any further meaningful response, the best they would offer was a return (which would always have been an option, irrespective of the false advertising) or a 15% partial refund "for the misinformation." A request to escalate the issue higher up within their customer service team has gone unanswered. This was not the only shady practice I encountered: just like another reviewer below, the website listing and checkout pages for several other items in my order indicated a 14-day return period, but the order confirmation stated the items were non-returnable, leaving me to absorb those costs. Surely there's no need to deceive customers into making and keeping purchases. I'm now having to dispute the charge with the card issuer, returning my full order, and won't be back as a customer. Plenty of good competitors out there.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
