After I returned an order to London from the USA, I spent considerable time trying to receive credit on my American Express. Helena in customer service at The Fold London was most helpful in resolving the issue, which originated not with The Fold London, but with a third party e-commerce intermediary. While I would rate my experience with intermediary very poorly, I give Helena and The Fold London five stars for professionalism. In addition, the clothing I have purchased from The Fold London in the past has always been of the highest quality. When properly sized, the clothing drapes and fits exactly as seen in online photos and the catalog. I have absolutely no complaints with The Fold London’s clothing or customer service.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
