I ordered a pair of bridal shoes for my daughter for her wedding in May at £350! When the arrived there was a mark on the right shoe. We returned the shoes, and after several emails to customer service (I use that word lightly!) and 3 weeks later, I still have not received my refund. My daughter loved the shoes so I ordered a new pair so have currently spent £700 on shoes and I think is unacceptable that it is taking over 3 weeks to receive a refund for faulty items. Perhaps Polly McMaster should look a little closer as to how her business is actually run. All very well offering luxury items but where is the customer care for your buyers?? Not good enough.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
