In my case, the delivery firm delivered my The Fold parcel to the wrong address, and I could not locate it. I emailed the customer care team and a fabulous lady called Helena responded promptly and after apologising for the delivery issue (despite it not being their fault) arranged for a replacement order to be sent out next day; this one I received safely. The service I received was prompt and professional and it was clear that to Helena and her colleagues - customers come first. The happy ending is that my original parcel eventually turned up and I was able to return it to their Pont Street store AND the delivery driver called me in person to apologise for the error! Happy days
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
