Let me start by saying the clothes are beautiful and very well made. However, returns and communications with the company are awful. I ordered a dress in their sale and was sent the wrong one. I returned the dress using the prepaid return label and it was received by the company on 17 April but I am still waiting for a refund. I have emailed the company three times and have not received a response. I've tried calling their customer information line but no one answers the phone. For a service selling expensive clothes and that targets professional women I find it very difficult to comprehend why they have failed to respond to any emails, do not answer the phone and do not acknowledge receipt of returns or process refunds in a timely manner. While I have been impressed with the quality of the items, the lack of service makes me unlikely to place further online orders.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
