First of all, the clothes are lovely! Really great tailoring and material. Some of the clothes proportions are not depicted well in the photos online. For example I order a couple of “midi” dresses that appeared to fall mid-calf on the tall models, but when I tried the dresses myself, they fell to knee length on my short 5ft 3” inch frame? Bizarre. Not always the case I hasten to add - 50/50. But it is the logistics side that really lets the online experience down. All four of my orders took a week to dispatch and then the tracking didn’t budge for another couple of days. Then return timescales are atrocious and all three times have been in contravention of the distance selling regulations with refunds only being processed after chasers, 3-4 weeks after receipt. It puts me off ordering which is a shame because the clothes themselves are gorgeous. Please change your logistics provider - their service does not match your wonderful clothing and branding.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
