Amended review following contact with senior Customer Services assistant. Once Shahnaz took charge then there was a vast improvement in communication and my complaint was resolved. I've not upgraded it to 4 stars because I should not have to put a bad review on here to get any assistance but, having done so, I am very happy with the customer service I then received.Below is my original review. My first, and what will be my last, order from The Fold was a pair of trousers in the sale this summer - let us not forget this is still a three figure sum. On first wearing the hem came down. I duly filled in the customer contact form explaining what had happened and asking them whether I should return for a new pair or they would repair or I would take to my dry cleaner and The Fold could pay. It took nearly 3 days to reply asking for a photo and a sign off that clearly implied I was lying and if I needed further assistance to contact them again. I sent the photo by return and some 2 days later I am still waiting for the courtesy of a reply. So this lunchtime I shall take them for repair myself and this will be my one and only purchase from The Fold. Very disappointing is to put it mildly.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
