I have only made a single in-store purchase at The Fragrance Shop and I have never activated any voucher, subscription, or membership, nor have I agreed to any recurring payments or fees.
However, I was informed by my bank that two £15 transactions were attempted on my account and were blocked. On 13/04/2026, another attempt was made to take money from my account without my authorisation. I do not owe any money to your company and I have already contacted my bank regarding this matter.
I have never received or activated any voucher or membership. My email address was collected in-store at the time of purchase when I was told that receipts are only sent by email and not printed. This was not clearly explained before payment, and therefore I did not knowingly consent to my data being used for marketing or other purposes.
Despite this, my email has been used for repeated communication and appears to be linked to services I never signed up for.
I have requested full clarification of these charges and proof of authorisation, as well as confirmation that no further attempts will be made to charge my account. I have also requested deletion of all my personal data under UK GDPR and the Data Protection Act 2018.
I consider the handling of my data and payment attempts to be unacceptable and I am escalating this matter to the Information Commissioner’s Office (ICO).
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